Villa Grazia Terms & Conditions

1. ARRIVAL AND DEPARTURE TIMES

The designated check in time is 2:00pm, with a check out time of 11:00am, unless other arrangements have been made and agreed upon by the Lessor. Any early arrivals or late departure times are subject to the availability of the villa, and will impose extra fees.

2. REGISTERED GUESTS

Only the specified number of persons listed in the Rental Agreement at the time of booking may reside on the premises. The number of registered guests given at the time of the booking is the maximum number of persons allowed. If the Lessor or a representative of the Lessor will find out that an additional number of guests are staying at the property, it is the absolute discretion of the Lessor or the representative to ask the extra person or persons to vacate the premises. Otherwise, each additional person will be charged a published rate of $300 USD per night.

3. MINIMUM STAY REQUIREMENTS

There is a minimum 2 nights stay requirement for most of the year. During peak seasons (Christmas & New Year), the minimum stay is from 5 to 10 nights. For holidays such as Easter and Chinese New Year, the minimum stay is 3 nights.

4. WEDDINGS & EVENTS

Weddings are not allowed on the premise. If you take it upon yourself to host additional visitors while staying at the villa with the Owner’s permission, you will be held responsible for any additional costs associated with cleaning, if necessary.

5. PAYMENT REQUIREMENTS

When booking the villa less than six months in advance, within 5 days of booking, a minimum deposit of 50% will be required. This deposit is non-refundable. If you are booking the villa more than six months in advance, a 25% deposit is due within 5 calendar days of booking. The additional 25% of the deposit will be requested 6 months prior to your stay. Payment is due in full 45 days before your expected arrival date. No contract will exist between the guest and villa owner until receipt of funds. If funds are not received within 5 banking days the reservation shall be deemed to have been cancelled and Philippines Retreats or the villa owner reserves the right to allocate the Villa to another client.

6. SECURITY DEPOSIT

A security deposit is required which will be requested by the lessor 10 days prior to your arrival. The security deposit can be paid via PayPal, or bank transfer. If payment in full has been received prior to the date of your arrival, this security deposit will be returned to the Lessee within 48 hours after check out. In the event that the villa is damaged or any breakages occur during the rental period including both inside and outside, the costs will be deducted from this security deposit. This excludes normal and acceptable wear and tear. The condition of the property will be judged at the sole discretion of the owner of the property or the owner’s representative. If damages were to exceed the amount of the security deposit, the Lessee will be held liable to pay the outstanding amount to the Lessor as soon as possible.

7. CANCELLATION POLICIES

If it becomes necessary to cancel all or any part of the booking, the Philippines Retreats must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received. The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the Villa. All cancellations made by the Lessee are subject to penalties below:

A) If the Lessee cancels the reservation 46 days or more prior to arrival date, all payments are forfeited but credited for 6 month from the date of the cancellation confirmation by the Lessor. The credit value can be used by the Lessee or anyone on his or her behalf for any reservation, during any period upon availability and solely for the villa initially reserved.

B) If the Lessee cancels the reservation within 45 days prior to arrival date, all rental payments are forfeited.

C) Christmas and New Year Period, for any cancellation after the deposit and/or balance payment, all payments are forfeited. The above cancellation charges also apply if the Lessor cancels the booking due to non-payment of the balance.

8. ALTERATIONS AND CANCELLATION BY THE VILLA OWNER

Though it is unlikely that the villa owner will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the Villa booked, the villa owner shall reserve the right to cancel the reservation. For example, but not inclusive, if the properties are damaged or rendered unusable the villa owner will endeavor to locate the Guests to an alternative property for the period required but no guarantee is given that this can be done. However, if this is not possible, or Guests do not wish to be transferred, the villa owner will cancel the booking and refund in full, less any bank transfer charges, the amount paid to the villa owner for the Villa. The villa owner shall not be liable for any further obligations or claims by the client.

9. CHANGES OF RESERVATIONS

Any changes made to the reservation dates after confirmation are considered to be a breach of agreement and is considered to be a forfeit of the rental agreement. Any down payment and other payments are subject to the cancellation conditions stated in article 7 of these terms and conditions.

10. LESSEE INSURANCE

Guests are required to have both liability and comprehensive travel insurance that provides coverage including, but not limited to, cancellation, loss and damage to baggage and other property, and flight delays. Guests should also carry health cover age that includes, but is not limited to evacuation and repatriation. Philippines Retreats or the Owner is not responsible to you and your party for any and all claims including any accidents related to the use of the property facilities or locally procured third party services such as, watercraft, water sports, jeep or motorbike rental etc.

11. FORCE MAJEURE

In the event of such incidents as fires, floods, civil disturbances, severe weather, civil disturbances affecting the destination, Acts of God, and any other type of delay, inconvenience, or expenses caused directly or indirectly by events outside of the Lessor’s control, the Lessor will not be held responsible.